Let's imagine that we know the product we need to offer and that the next 30 minutes is the right time to act. While a guest is in the hotel, we can approach them via the reception, concierge, waiter, Wi-Fi, hotel TV system, mobile apps or chat. Aimy will select the optimal channel to act. If a guest is walking through the city at lunchtime, they will receive an offer for lunch at the hotel restaurant or taxi service. It may be better for a guest who is tired from travelling, looking to rest in the evening to offer a drink over the TV or Wi-Fi than for the receptionist to do so personally.
A guest has the right to discretion and absolute freedom of movement, and we must not deny them this, however, we can approach them without overdoing it with the same offer from multiple sides, but precisely selecting one channel that is optimal at the given moment and align other channels not to disturb the guest with the same question.